Comments on: Canceling Vonage http://blog.alexezell.com/2006/07/14/canceling-vonage/ It's Got Electrolytes! Wed, 03 Dec 2008 21:25:11 +0000 http://wordpress.org/?v=2.5.1 By: Brenda http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1248 Brenda Thu, 03 Apr 2008 01:31:24 +0000 http://blog.alexezell.com/?p=44#comment-1248 I recently had a terrible experience trying to end my customer relationship with Vonage. In order to take advantage of a bundle offer from my internet service provider, Digis, I requested that Digis port my phone number from Vonage to Digis in the beginning of January 2008. I was told the port is required to be completed within 30 days. That did not happen. I had to call Vonage 3 different times asking what the hold up was in transferring my number to a new provider. Every time the Customer Service Rep gave me a different story: My new carrier wasn't submitting my request properly, my new carrier should submit a request to Vonage's third party carrier, or my new carrier didn't ask the right department for the number port initiation. I was assured that Vonage firmly believes in my right to port my number, but their lack of correct information and lack of response to my new carrier's request says otherwise. Finally, my number ported on April 1, 2008. This time, when I called Vonage to cancel they told me that my number had NOT ported and that if I cancelled my service I would lose it. I called Digis to verify this, and they assured me they were in possession of my number and told me that Vonage does this to all of their customers who try to port away to Digis. Digis's CSR instructed me to call Vonage, ask nothing about port completion, and just cancel my account. I called Vonage AGAIN. I asked nothing about the number port, and this time just asked to cancel. It took THIRTY MINUTES on the phone with the Vonage agent. She pretended that she was accessing my account information on her computer and that she was using the down time to address my concerns about Vonage. During this time, she offered me tech support for call quality, which I declined twice, and then offered to let me keep the Vonage service for a two month trial period at a reduced rate 'so I could make sure I was satisfied with my new carrier.' I politely declined and firmly said I was not interested, but she interrupted me and persisted to offer me this two more times. I finally had to cut her off and almost yell NO I DON'T WANT IT to get her to stop offering it. I told her Vonage had dilly-dallied for so long to port my number that I had had plenty of time (almost a full three months) to decide that I was satisfied with the service Digis would provide. At the end of my very long conversation with her, she finally agreed to cancel my service. I feel I was deceived by Vonage in the beginning with their failure to properly port my number. In the end, I felt that if I had not been VERY firm with them, my account might not have been cancelled. I started as a Vonage customer for 3 1/2 years and had few complaints about our customer relationship during that time. The only reason I decided to change was just to save a little money with the new carrier. However, after this experience, I feel I was strung along, deceived, and dealt with dishonestly. I recently had a terrible experience trying to end my customer relationship with Vonage. In order to take advantage of a bundle offer from my internet service provider, Digis, I requested that Digis port my phone number from Vonage to Digis in the beginning of January 2008. I was told the port is required to be completed within 30 days. That did not happen. I had to call Vonage 3 different times asking what the hold up was in transferring my number to a new provider. Every time the Customer Service Rep gave me a different story: My new carrier wasn’t submitting my request properly, my new carrier should submit a request to Vonage’s third party carrier, or my new carrier didn’t ask the right department for the number port initiation. I was assured that Vonage firmly believes in my right to port my number, but their lack of correct information and lack of response to my new carrier’s request says otherwise. Finally, my number ported on April 1, 2008. This time, when I called Vonage to cancel they told me that my number had NOT ported and that if I cancelled my service I would lose it. I called Digis to verify this, and they assured me they were in possession of my number and told me that Vonage does this to all of their customers who try to port away to Digis. Digis’s CSR instructed me to call Vonage, ask nothing about port completion, and just cancel my account.

I called Vonage AGAIN. I asked nothing about the number port, and this time just asked to cancel. It took THIRTY MINUTES on the phone with the Vonage agent. She pretended that she was accessing my account information on her computer and that she was using the down time to address my concerns about Vonage. During this time, she offered me tech support for call quality, which I declined twice, and then offered to let me keep the Vonage service for a two month trial period at a reduced rate ’so I could make sure I was satisfied with my new carrier.’ I politely declined and firmly said I was not interested, but she interrupted me and persisted to offer me this two more times. I finally had to cut her off and almost yell NO I DON’T WANT IT to get her to stop offering it. I told her Vonage had dilly-dallied for so long to port my number that I had had plenty of time (almost a full three months) to decide that I was satisfied with the service Digis would provide. At the end of my very long conversation with her, she finally agreed to cancel my service. I feel I was deceived by Vonage in the beginning with their failure to properly port my number. In the end, I felt that if I had not been VERY firm with them, my account might not have been cancelled. I started as a Vonage customer for 3 1/2 years and had few complaints about our customer relationship during that time. The only reason I decided to change was just to save a little money with the new carrier. However, after this experience, I feel I was strung along, deceived, and dealt with dishonestly.

]]> By: Jeff Griffith http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1078 Jeff Griffith Mon, 16 Apr 2007 19:01:50 +0000 http://blog.alexezell.com/?p=44#comment-1078 Just like the rest, DO NOT USE VONAGE unless you plan to be a member for life, because it is nearly impossible to cancel. Their customer service people are rude, unhelpful, and they intentionally make it nearly impossible to cancel their service. I went to cancel vonage because I really just do not use my home phone only my cell phone. Due to this experience I will tell everyone I know to not use Vonage, hopefully they will get the message, and hopefully I will be able to cancel my account since I'm still on hold for the 3rd time. Wish me luck! Just like the rest, DO NOT USE VONAGE unless you plan to be a member for life, because it is nearly impossible to cancel. Their customer service people are rude, unhelpful, and they intentionally make it nearly impossible to cancel their service. I went to cancel vonage because I really just do not use my home phone only my cell phone. Due to this experience I will tell everyone I know to not use Vonage, hopefully they will get the message, and hopefully I will be able to cancel my account since I’m still on hold for the 3rd time. Wish me luck!

]]> By: lovinlogliven http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1073 lovinlogliven Mon, 02 Apr 2007 16:50:01 +0000 http://blog.alexezell.com/?p=44#comment-1073 Just had a 45 minute yelling match with Vonage. Just signed up end of Dec 2006, vonage and ISP could never get the service to work properly on my line. Asked to cancel after a month and 1/2 of troubleshooting, was told I would be charged a $90 cancellation fee if I cancel right then and to call back in 30 days and the cancellation fee would be nothing. Called back in 30 days, went through the same CRAP and then was told that I had to wait ANOTHER 30 days to cancel or I would be charged the $90. I argued the fact that I was told this same thing a month ago and was told to call back, they argued with me and basically called me a liar. I asked for a manager and was told there really is no one else to talk to, I insisted on speaking with a manager and was given off to more than likely another operator just trying to appease me. I asked them to check their recorded phone calls since I have the exact time and date that I called and they will see that I was told 30 days. The acct rep's so called manager refused. He told me to cancel if I wish and just fight the credit card company for the money back... THESE PEOPLE ARE CROOKS! I reported them to the Better Business Bureau as well as the FCC. Just had a 45 minute yelling match with Vonage. Just signed up end of Dec 2006, vonage and ISP could never get the service to work properly on my line. Asked to cancel after a month and 1/2 of troubleshooting, was told I would be charged a $90 cancellation fee if I cancel right then and to call back in 30 days and the cancellation fee would be nothing. Called back in 30 days, went through the same CRAP and then was told that I had to wait ANOTHER 30 days to cancel or I would be charged the $90. I argued the fact that I was told this same thing a month ago and was told to call back, they argued with me and basically called me a liar.

I asked for a manager and was told there really is no one else to talk to, I insisted on speaking with a manager and was given off to more than likely another operator just trying to appease me. I asked them to check their recorded phone calls since I have the exact time and date that I called and they will see that I was told 30 days. The acct rep’s so called manager refused. He told me to cancel if I wish and just fight the credit card company for the money back… THESE PEOPLE ARE CROOKS! I reported them to the Better Business Bureau as well as the FCC.

]]> By: Blue Tooth http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1075 Blue Tooth Fri, 23 Mar 2007 23:52:44 +0000 http://blog.alexezell.com/?p=44#comment-1075 This is a great company if you want bad service, irrating calls to people you can't understand, broken English,and delay tactics. They must hire the best sooth-sayers that money can buy to try to keep you as a customer. I was a customer for only one day. Vonage is barely above using smoke signals. Never did find the $90.00 fee she said was in the fine print...even using my glasses and a magnifying glass! This is a great company if you want bad service, irrating calls to people you can’t understand, broken English,and delay tactics. They must hire the best sooth-sayers that money can buy to try to keep you as a customer. I was a customer for only one day. Vonage is barely above using smoke signals. Never did find the $90.00 fee she said was in the fine print…even using my glasses and a magnifying glass!

]]> By: kang http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1077 kang Fri, 23 Feb 2007 14:41:01 +0000 http://blog.alexezell.com/?p=44#comment-1077 I had Vonage for year. I lost service every time there was a power glitch. I have to reboot my cable modem and vonage modem in a sequence to make it work. Quality some times was not good as it had walkie talkie feel. I switched to another carrier. Suddenly I realized I am not getting calls form certain friends. Found out that I cannot receive calls from vonage customers. I called vonage and it took me 45 minutes to cancel as they keep asking questions. I was persistant that I have already transferred my carrier so i do not need their services. I had to pay cancellation fee plus extra month service fee. It seemed that they were testing my patience so that I can agree for continue their services. I had Vonage for year. I lost service every time there was a power glitch. I have to reboot my cable modem and vonage modem in a sequence to make it work. Quality some times was not good as it had walkie talkie feel. I switched to another carrier. Suddenly I realized I am not getting calls form certain friends. Found out that I cannot receive calls from vonage customers. I called vonage and it took me 45 minutes to cancel as they keep asking questions. I was persistant that I have already transferred my carrier so i do not need their services. I had to pay cancellation fee plus extra month service fee. It seemed that they were testing my patience so that I can agree for continue their services.

]]> By: Alex Ezell http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1080 Alex Ezell Wed, 07 Feb 2007 20:03:43 +0000 http://blog.alexezell.com/?p=44#comment-1080 Just so you all know, the comment from "Required" came from "*.vonagenetworks.net". Looks like the Vonage folks are trying to quell the discontent and they won't even give their name when they do it. Just so you all know, the comment from “Required” came from “*.vonagenetworks.net”. Looks like the Vonage folks are trying to quell the discontent and they won’t even give their name when they do it.

]]> By: Required http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1079 Required Wed, 07 Feb 2007 19:56:54 +0000 http://blog.alexezell.com/?p=44#comment-1079 AS many of you know you should ALL LEARN to read the TOS before signing up a service. So none of the "surprises" of canceling come about. There is no excuse for your LACK of reading of a TOS. AS many of you know you should ALL LEARN to read the TOS before signing up a service. So none of the “surprises” of canceling come about. There is no excuse for your LACK of reading of a TOS.

]]> By: Jimbo http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1076 Jimbo Sat, 03 Feb 2007 03:40:11 +0000 http://blog.alexezell.com/?p=44#comment-1076 I have an old pay card from my old job that I have 5 bucks on. If something tries to debit my account for more than 5 dollars then it will be decline. So when I get ready to cancel I just change my billing info. I have an old pay card from my old job that I have 5 bucks on. If something tries to debit my account for more than 5 dollars then it will be decline.

So when I get ready to cancel I just change my billing info.

]]> By: Dave http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1072 Dave Tue, 21 Nov 2006 01:00:00 +0000 http://blog.alexezell.com/?p=44#comment-1072 I spent and HOUR AND A HALF cancelling my vonage account AND getting back the thirteenth month charge. I signed with Vonage up last November and never used it because can't port my local number to them {I use my phone for my service business). I tried to cancel the last week of a 1 year service contract and was told the early cancellation charge would be applied. I then cancelled the day after and was charged an additional month because I was "late" cancelling! I went through 8 people before I got the right answer (we will recind the charges). The charge has not yet been restored to my credit card but, I'm hopeful. Do business with Vonage at your peril! Once they get your money, they hold on to it like a pitbull! Caveat Emptor, Buyer Beware! I spent and HOUR AND A HALF cancelling my vonage account AND getting back the thirteenth month charge. I signed with Vonage up last November and never used it because can’t port my local number to them {I use my phone for my service business).
I tried to cancel the last week of a 1 year service contract and was told the early cancellation charge would be applied. I then cancelled the day after and was charged an additional month because I was “late” cancelling! I went through 8 people before I got the right answer (we will recind the charges). The charge has not yet been restored to my credit card but, I’m hopeful. Do business with Vonage at your peril! Once they get your money, they hold on to it like a pitbull! Caveat Emptor, Buyer Beware!

]]> By: Kobi http://blog.alexezell.com/2006/07/14/canceling-vonage/#comment-1069 Kobi Thu, 21 Sep 2006 16:06:40 +0000 http://blog.alexezell.com/?p=44#comment-1069 I was furious when they told me I cannot cancel my service without $40 penalty till after they charge me the 13 th month. I've never had some shameless service. Please tell all your friends to keep away from Vonage. I was furious when they told me I cannot cancel my service without $40 penalty till after they charge me the 13 th month. I’ve never had some shameless service. Please tell all your friends to keep away from Vonage.

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